Terms and Conditions

These Terms govern the use of the Recargas Ya platform (mobile application and web panel). By creating an account or using the service, you accept these Terms in full. If you do not agree, do not use the platform.

1. Who we are

2. What the service is

The Platform allows authorised users to request and manage:

• Mobile top-ups, data packs and promotions to enabled destinations.
• Remittances to Cuba, through the delivery methods available at any given time.

The Platform acts as a technological and operational intermediary: it receives the order, executes it through its own channels and providers, and reports the outcome to you. Available destinations, delivery methods, amounts and timeframes may vary and are not guaranteed.

3. User accounts

• You must be 18 or over and have legal capacity to contract.
• The information you register must be true, complete and up to date.
• You are responsible for safeguarding your password and for all activity carried out from your account. Notify us immediately of any unauthorised use.
• Accounts are personal and non-transferable. You may not assign, lend or trade them.
• Different roles exist (reseller, provider, administrator) with their own permissions and commercial terms.

4. Balance

• Your account balance represents prepaid credit to consume Platform services. It is not a bank deposit, it earns no interest, and it is not an investment or savings instrument.
• Balance is credited through the methods and under the conditions the Platform enables at any given time.
• The Platform may make adjustments to your balance to correct errors, reverse failed or duplicated transactions, or settle discrepancies. Every adjustment is recorded and auditable.
• The terms and timeframes for withdrawing balance, where available, are those published on the Platform.

5. Prices, exchange rates and commissions

• Before confirming an order you are shown the amount payable and the amount the recipient will receive.
• The applicable exchange rates and commissions are frozen at the moment you confirm the order and are not recalculated afterwards, even if quotes change.
• Exchange rates and commercial terms may be modified at any time for future transactions.
• Each user's specific commercial terms (commissions, sale prices) are those configured in their account.

6. Order execution

• A confirmed order is irrevocable by the user: on confirmation, the corresponding balance is committed and execution begins.
• Each order moves through statuses you can track on the Platform until completion.
• If an order cannot be completed, the committed amount is credited back to your balance. The refund is made in the same currency and for the same amount that was debited; it does not cover subsequent exchange-rate differences.
• Delivery times are estimates. They depend on third parties — telecommunications networks, financial institutions and payment platforms — and on conditions beyond our control.
• You are responsible for the accuracy of the destination details (phone number, beneficiary details, card number). An order correctly executed against incorrect details supplied by you does not give rise to a refund.

7. User obligations and conduct

You undertake not to use the Platform for:

• Unlawful, fraudulent or deceptive activities, including money laundering and terrorist financing.
• Operating with funds of unlawful origin or on behalf of undisclosed third parties.
• Entering beneficiary data without those individuals' authorisation.
• Attempting to breach, overload or gain unauthorised access to the Platform's systems, or automating its use without our written permission.
• Reselling or presenting the service in a way that misleads as to prices, timeframes or conditions.

We may request additional information or documentation to verify your identity or the origin of funds, in compliance with applicable regulations. Failure to respond entitles us to suspend the account.

8. Regulatory compliance and international sanctions

9. Suspension and account closure

We may suspend or close your account, with prior notice where possible, if you breach these Terms, if we detect fraudulent or risky activity, or if required by a legal obligation. Available balance not subject to an investigation or a legal obligation will be made available to you through the applicable mechanisms. You may close your account at any time by following the Account deletion procedure.

10. Service availability

We aim to keep the service continuously available, but we do not guarantee uninterrupted operation. Interruptions may occur due to maintenance, technical faults, connectivity or power outages in destination countries, or unavailability of third-party platforms we depend on.

11. Liability

• We are liable for the correct execution of orders according to the details you supplied and the conditions disclosed at confirmation.
• We are not liable for indirect damages, loss of profit or loss of business opportunity.
• We are not liable for events beyond our reasonable control: acts of God, force majeure, decisions of authorities, service outages in the destination country, or suspension of third-party platforms.
• In any event, our maximum liability for a claim is limited to the amount of the transaction giving rise to it.

12. Intellectual property

The brand, software, design and content of the Platform belong to [LEGAL NAME] or its licensors. You are granted a limited, revocable, non-exclusive licence to use the application for its intended purpose. You may not copy, modify, decompile or redistribute the software.

13. Changes to these Terms

We may amend these Terms. Material changes will be communicated through the app or by email with reasonable notice. Continued use of the service after they take effect constitutes acceptance.

14. Governing law and jurisdiction

These Terms are governed by the laws of the Eastern Republic of Uruguay. For any dispute, the parties submit to the competent courts of [CITY — suggested: Montevideo], Uruguay, without prejudice to any rights consumer protection law grants the user in their place of residence.

15. Contact

[CONTACT EMAIL] — [LEGAL NAME], [ADDRESS], Uruguay.